Return Policy

1. Our Commitment to Quality

At Svyxaronchik, we take pride in the quality of our products and services. We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

2. Custom-Made Products

Please note that all our blinds and curtains are custom-made to your exact specifications. Due to the bespoke nature of our products:

• Custom-made items cannot be returned or exchanged unless they are faulty or not made to specification.
• Once production has commenced, orders cannot be cancelled.
• Deposits paid for custom orders are non-refundable.

Why Custom Products Cannot Be Returned

Each product is manufactured specifically for your windows using your chosen fabrics, colors, and measurements. These items cannot be resold to another customer, which is why they are exempt from standard return rights under UK Consumer Contracts Regulations.

3. Faulty or Incorrect Products

If your product is faulty or does not match your order specifications, we will:

• Replace the product at no additional cost;
• Repair the product if appropriate;
• Provide a full refund if replacement or repair is not possible.

Reporting Issues

You must notify us of any faults or discrepancies within 7 days of delivery. Please contact us immediately if you notice any issues with your order.

4. Manufacturing Defects

If a manufacturing defect is found within the warranty period, we will:

• Inspect the product to verify the defect;
• Repair or replace the defective component or entire product as appropriate;
• Arrange collection and reinstallation at no cost to you.

What Is Not Covered

Manufacturing defects do not include:

• Normal wear and tear;
• Damage caused by improper use or care;
• Damage caused by pets, children, or accidents;
• Fading due to excessive sun exposure;
• Issues arising from incorrect measurements provided by the customer.

5. Measurement Errors

Professional Measurement Service

If we measured your windows and the product does not fit due to our measurement error, we will remake the product at no additional cost.

Customer-Provided Measurements

If you provided your own measurements and the product does not fit, we cannot offer a refund or free replacement. However, we may offer to remake the product at a reduced cost.

6. Cancellation Policy

Before Production Begins

You may cancel your order before production begins. If you cancel:

• Within 24 hours of order confirmation: Full refund;
• After 24 hours but before production starts: Refund minus 10% administration fee;
• After production has started: No refund or cancellation possible.

After Production Begins

Once production has commenced, cancellations are not possible as the product is being custom-made for you.

7. Delivery Issues

Damaged During Delivery

If your product arrives damaged, you must notify us within 24 hours of delivery. We will arrange for:

• Collection of the damaged item;
• Inspection of the damage;
• Repair or replacement as appropriate.

Non-Delivery

If your order does not arrive on the agreed delivery date, please contact us immediately. We will investigate and arrange redelivery or provide a full refund if the product cannot be located.

8. How to Request a Return

To initiate a return for a faulty or incorrect product:

1. Contact us within 7 days of receiving the product;
2. Provide your order number and details of the issue;
3. Include photographs of the problem if possible;
4. Wait for our return authorization and instructions.

9. Refund Processing

Once we receive and inspect the returned product:

• Refunds will be processed within 14 working days;
• Refunds will be made to the original payment method;
• You will receive confirmation once the refund has been processed.

10. Exchange Policy

Due to the custom nature of our products, exchanges are generally not possible. However, if you wish to order a different product, we can offer a discount on your new order if the original product was unused and in perfect condition.

11. Installation Issues

If there are issues with the installation provided by our team:

• Contact us within 48 hours;
• We will arrange a return visit to rectify the issue at no additional cost;
• If the issue cannot be resolved, we will remove the product and provide a full refund.

12. Your Statutory Rights

This Return Policy does not affect your statutory rights under UK consumer protection law. You have the right to:

• Receive products that match their description;
• Receive products that are of satisfactory quality;
• Receive products that are fit for purpose.

13. Contact Us

If you have any questions about returns or need to initiate a return, please contact us:

Svyxaronchik
Chorley
United Kingdom
Phone: +44 70 8411 3784
Email: info@svyxaronchik.world